Is there any excellent third-party customer service system?
one of the requirements of our project is that multi-merchants, each merchant has its own customer service (mixed app)
although it can be done with socket, the cost is too high. So I want to use a third-party system,
then I went to see the well-known customer service systems
such as Meichi
but every merchant has a seat that obviously does not meet our needs. After all, one seat for each businessman is not allowed to spend money. no, no, no.
excuse me, do you have any other excellent third-party customer service systems? Scenarios suitable for multi-merchants
usage scenarios of multi-store and multi-customer service
scenario 1: e-commerce Mini Program
single e-commerce Mini Program, minority vertical, in large shopping nodes, users are more likely to be attracted to the multi-store and multi-customer service platform, which is the shopper's paradise. Now, in their own Mini Program, after creating multiple stores, borrow the ability of plug-ins, lightweight development to achieve multi-store and multi-customer service, improve the conversion rate.
scenario 2: tourism Mini Program
there are many products. How can users find someone to consult? now, developers do not need to develop customer service features independently and directly use plug-ins to achieve multi-customer service intelligent allocation.
scenario 3: real estate agent Mini Program
there are too many real estate intermediary chain stores. How to see all the local stores on a Mini Program, and the corresponding stores in the area can compare the goods with each other on the mobile phone, and call the consultant phone as a shortcut. When the customer is offline, he can also send messages to the customer Wechat, etc., to enhance the customer experience at the same time, as a consultant can also have more opportunities to exchange promotion orders.
1. Apply for the use of plug-ins
before using the plug-in, you should first add the plug-in to "Settings-third-Party Settings-plug-in Management" in the Mini Program management background.
add according to AppID search plugin: search for "wx1fdc8c9f3a3a05e4"
normal use: after the plug-in developer has passed the application, the corresponding plug-in can be used in Mini Program.
II. Introduce plug-ins
for users of plug-ins, declare the appid and version number of the plug-in in app.json before using the plug-in.
``{
"plugins": {
"ykfchat": {
"version": "1.0.1",
"provider": "wx1fdc8c9f3a3a05e4"
}
}
} `
III. Jump to the plug-in
users can call the plug-in page within their own Mini Program (plug-ins are separate pages and users are not allowed to modify them)
the calling method is as follows:
`wx.navigateTo ({
)
url: 'plugin://ykfchat/chat-page?scene=p5322dnypl',
); `
where plugin://ykfchat/chat-page?scene=p5322dnypl is the developer's own path obtained in the backend of Sesame Mini customer Service . Then small customer service related background settings.
